Setting up a domain from Namecheap

Please note: your Namecheap interface may be slightly different, but the basics are the same! In a nutshell, you need to set the A Record and CName Record as described below! 

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Setting up your Namecheap domain with Tubespace is easy, however there are several steps.

It is important to perform the steps exactly as shown here:

1) Enter your custom domain in Tubespace

Enter your domain in Custom Domain Settings here:

https://admin.tubespace.io/settings/domainSettings (note: if you're here, you may have already done this)

2) Make changes in Namecheap

Log into your Namecheap dashboard and go to your Domains List

Click "Manage" on the domain you want to use with Tubespace

Click Advanced DNS

Scroll down to Host Records

Delete Current Records

1.  If there are any CNAME Records in the list with the same subdomain (most likely "www") you want to use, delete them.
2.  If there are any A Records in the list with "@" in the Host field, delete them.

Add New CNAME Record

1.  Click "Add New Record"
2.  Choose "CNAME Record"
3.  Enter www in the Host field
4.  Enter domains.tubespace.io in the Target field (two important notes: 1) do not replace "domains" with your domain; 2) remember there is no @ symbol in this string) 
5.  Set TTL to "Automatic" (it probably already is)
6.  Click "Save All Changes"

Add New A-Record

1.  Click "Add New Record"
2.  Choose "A Record"
3.  Enter @ in the Host field
4.  Enter 18.189.85.40 in the IP Address field
5.  Set TTL to "Automatic" (it probably already is)
6.  Click "Save All Changes"

DON'T forget to click "Save All Changes"

This is how your completed settings should look:

Important ! : there can only be one CNAME Record _with "www" in the Host field_. If there are more than one, the extras must be deleted.

Important ! : there can only be one A Record _with "@" in the Host field_. If there are more than one, the extras must be deleted.

3) Click here to check if you did everything correctly:

Check Status Here (https://admin.tubespace.io/settings/domainSettings/)

This is what the check status area looks like:

Do you need HELP?

Domains are tricky and sometimes things may have changed at Namecheap since we wrote this article, but don't worry - we'll get this figured out together!

FIRST, go back and make sure ALL parts of these instructions were followed.

The most common mistakes are entering the CNAME and/or A-Record incorrectly. They must look identical to the examples in this article.

After double-checking you've followed these instructions, if things still aren't working, don't hesitate to use the chat bubble at the bottom-right of this page to ask for help.